Shop Policy


Last updated on 25 Oct, 2024

Delivery
See item details for estimated arrival times.

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Payment Options
Secure payment options are available. We keep your payment information secure.

Returns & Exchanges
See item details for return and exchange eligibility.

Cancellations
Cancellations are accepted only if made before stitching or cutting of the fabric for your article has begun.

Privacy Policy
Read the privacy policy for BlueRolls.

Terms & Conditions and Right of Withdrawal
Read more about Terms & Conditions and Right of Withdrawal for BlueRolls.

Frequently Asked Questions

How can I order a custom-made outfit?
Ordering a custom-made outfit is simple. Start by choosing your preferred design and sharing your measurements with us. Our team will assist you through each step of the process.

Do you make plus sizes?
Yes, every article displayed can be customized to your specific measurements.

Can I choose the fabric and color for my custom outfit?
Yes, you can select both the fabric and color for your custom outfit. We offer a wide range of options to ensure your outfit matches your personal style. Get in touch with us for more details.

How long does it take to receive my custom outfit?
The typical turnaround time is 2-3 weeks, depending on the complexity of your order and our current workload. We will do our best to meet any deadlines if you have a specific event in mind.

Can I return the final product if I'm not satisfied with it?
If you have any issues with your outfit, contact us and we will do our best to resolve them.

Can I return or exchange my custom outfit?
Since our products are custom made to your measurements, we do not accept returns or exchanges unless there is a defect in the product.

Do you offer international shipping?
Yes, we offer international shipping.

Custom and Personalized Orders
We do cater to group orders. Contact us for group pricing and details.

Can you make something for me that is not on your store?
Yes! Share your ideas and inspirations, and we will do our best to bring your vision to life.

What is a Rush Order?
A rush order fee of 40 Pounds is charged for expedited processing and/or shipping. Rush orders are prioritized and processed within 5-10 business days.