Politique de remboursement
Return and Refund Policy
Thank you for shopping with us. We take great pride in delivering quality customized products tailored to your specific needs. Due to the personalized nature of our products, we are unable to offer returns or refunds except in cases where a mistake has occurred on our side.
Returns and Refunds:
- We only accept returns or provide refunds if there is an error on our part, such as a defect in the product, incorrect customization, or damage during shipping.
- If you receive a product that was incorrectly made, please contact us within 7 days of receiving your order. We will arrange for a return and offer a full refund or replacement based on your preference.
- Custom orders that have been correctly processed according to your specifications are non-returnable and non-refundable.
How to Initiate a Return:
If your product qualifies for a return or refund under the conditions mentioned, please contact us at info@bluerollsbespoke.com within 7 days of receiving your order. Include your order number, a detailed description of the issue, and photos of the product (if applicable).
We appreciate your understanding and thank you for choosing us for your custom product needs.
